E.ON Energiamegoldások Kft.

Answers to questions that may be raised by customers regarding the change of energy supplier

 
 
 

Energy solutions

 
 
 

Change of energy supplier

In 2018, the German E.ON and the RWE Group made an agreement on a far-reaching exchange of assets and participations. For Hungary, this means that through this transaction, the E.ON Hungária Group has become a sole owner of the ELMŰ-ÉMÁSZ Group.

The European Commission approved the transaction and the German E.ON undertook commitments that affect E.ON’s business in Hungary as well. Based on this, the European Commission required the E.ON Hungária Group to sell its power business on the competitive retail market, as well as any of its activities closely related to it.

Accordingly, as of May 1, 2020, E.ON Energiamegoldások Kft will be providing our services in the wholesale and retail natural gas and the wholesale electricity businesses, in addition to providing energy solutions. E.ON Áramszolgáltató Kft. will be serving our customers in the universal power business. E.ON Energiakereskedelmi Kft., which will be sold, will continue to provide services in the competitive retail power business.

The above changes will be implemented by E.ON through a legal transaction (spin-off) that will ensure uninterrupted supply for the affected users by a legal successor.

The change was necessary in order for the E.ON Hungária Group to fulfill the obligation required by the European Commission and to be able to sell its electricity business on the competitive retail market, as well as any of its activities closely related to it.

For those of our customers who have a contract with us in the wholesale and retail natural gas and the wholesale electricity businesses, as well as those, who use our products related to modernizing public and interior lighting, e-mobility, solar power generation, integrated energy solutions and green future/guarantee of origin, the only change will be that they will have a contract with E.ON Energiamegoldások Kft.

If you have an existing contract with E.ON Energiakereskedelmi Kft. for the services mentioned above, your contract will be transferred to E.ON Energiamegoldások Kft. after the spin-off by legal succession. Neither the terms and conditions of your contract, nor the quality and terms and conditions of service will change.

E.ON Energiakereskedelmi Kft., which will be sold, will continue to be responsible for the competitive retail power business. Your existing electricity contract and its terms and conditions will not change either.

As of May 1, 2020, E.ON Energiakereskedelmi Kft., which will be sold, will continue to be responsible for the competitive retail power business.

The date of selling will be determined later.

Not directly on the competitive market. We will inform you about future options later.

We will inform you about future options later. E.ON Energiamegoldások Kft. is currently providing services only in the retail and wholesale natural gas business, the wholesale electricity business, as well as in the sale of energy products and integrated energy services.

Contract

No. As your contract will be transferred to the successor, E.ON Energiamegoldások Kft., the validity and terms and conditions of your contract will not change.

The validity and the terms and conditions of your contract will not change. Only the E.ON company that you have a contract with may change.

  • Competitive retail power business: no change, E.ON Energiakereskedelmi Kft. will remain your service provider.
  • Everything other than the competitive retail power business: there will be a change and your service provider will be E.ON Energiamegoldások Kft.
  • Universal power business: there will be a change and your service provider will be E.ON Áramszolgáltató Kft.
     

The terms and conditions of termination of your contract will remain the same. The change in energy supplier in itself is not a reason for termination.

It will not, as we will continue to do our best to serve our customers to the highest standard possible.

Your billing and administration credentials will not change and they will be shown in your bill in the same format.

Your currently effective contracts will remain valid. Therefore, neither the price, nor the contract terms and conditions will change.

Existing contracts will remain in full force, and neither the obligations, nor the warranty undertaken by E.ON will change.

Please contact your natural gas contact person, your personal product sales representative or visit our website (eon.hu).

Contact details, contact person

They will not change now and you will still be able to contact us through your regular customer service contact person or your own natural gas and/or product sales contact person.

As one of our key customers, we will continue to serve you in the usual way and to the highest standard. Your natural gas and/or product sales contact person will still be available.  

E.ON website

No, you can continue to visit and use the eon.hu website.

Settlement and billing

Yes, as of May 1, 2020, E.ON Energiamegoldások Kft. will issue these bills.

Yes, our bank account number will change as of May 1, 2020.

After May 1, 2020, please make sure to use the bank account number of E.ON Energiamegoldások Kft. with reference to the number of the bill when transferring the fees for energy solutions.

Please follow the instructions sent to you when transferring money.

In the case of a standing order, the order must be modified at the bank or through the online banking platform.

When making a single transfer, you will need to provide the new bank account number.

In all cases, until April 30, 2020, you should use the bank account number of E.ON Energiakereskedelmi Kft. with reference to the number of the bill.

After May 1, 2020, please make sure to use the bank account number of E.ON Energiamegoldások Kft. with reference to the number of the bill when transferring the amount shown in the bills.

Please follow the instructions sent to you when transferring money.

Your payments will be monitored for a short temporary period and we will contact you in case of a mistaken transfer.

Yes, in this case, you must grant a new authorization for direct debit to E.ON Energiamegoldások Kft. at the bank that manages your account, which should be effective as of May 1, 2020.

If the bill to be paid is due on April 30, 2020 and the direct debit order is executed successfully, the bill will be settled.

If it is not successful, the order cannot be resubmitted. In this case, you can pay your outstanding debt by wire transfer.

Please use the bank account number provided in the guide sent to you when paying your bills.

Yes, if your bill is not settled by the effective date (April 30, 2020), from May 1, 2020, it will be recorded by E.ON Energiamegoldások Kft. and you will need to pay the outstanding debt to E.ON Energiamegoldások Kft.

No, it cannot happen because you must grant a new authorization for direct debit to E.ON Energiamegoldások Kft. at the bank that manages your account. Until this happens, the new company will not be able to clear your debt by direct debit. 

Our e-billing service continues to work smoothly. Please follow the information sent to you when paying your bills. 

Payment in instalments, debts, payment notice

In all cases, until April 30, 2020, you should use the bank account number of E.ON Energiakereskedelmi Kft. with reference to the number of the bill.

After May 1, 2020, please make sure to use the bank account number of E.ON Energiamegoldások Kft. with reference to the number of the bill when transferring the amount shown in the bills.

Since the instalment payment agreement will be transferred to E.ON Energiamegoldások Kft. by legal succession, its terms and conditions, the amounts payable and the payment deadlines will remain unchanged.

In all cases, until April 30, 2020, you should use the bank account number of E.ON Energiakereskedelmi Kft. with reference to the number of the bill.

After May 1, 2020, please make sure to use the bank account number of E.ON Energiamegoldások Kft. with reference to the number of the bill, which you can find in the guide sent to you, when transferring the amount shown in the bills.

Your payments will be monitored for a short temporary period. However, we may send you a payment reminder for a bill that you have already paid; in this case, please let us know through our regular channels.