E.ON Energiamegoldások Kft.

Answers to questions that may be raised by customers regarding the change of energy supplier

 
 
 

Competitive-market natural gas customers

 
 
 
 
 
 

Change of energy supplier

In 2018, the German E.ON and the RWE Group made an agreement on a far-reaching exchange of assets and participations. For Hungary, this means that through this transaction, the E.ON Hungária Group has become a sole owner of the ELMŰ-ÉMÁSZ Group.

The European Commission approved the transaction and the German E.ON undertook commitments that affect E.ON’s business in Hungary as well. Based on this, the European Commission required the E.ON Hungária Group to sell its power business on the competitive retail market, as well as any of its activities closely related to it.

Accordingly, as of May 1, 2020, E.ON Energiamegoldások Kft. will be providing our services in the wholesale and retail natural gas and the wholesale electricity businesses, in addition to providing energy solutions. E.ON Áramszolgáltató Kft. will be serving our customers in the universal power business and will be providing monthly insurance services, E.ON Energiakereskedelmi Kft., which will be sold, will continue to provide services in the competitive retail power business.

The above changes will be implemented by E.ON through a legal transaction (spin-off) that will ensure uninterrupted supply for the affected users by a legal successor.

The change was necessary in order for the E.ON Hungária Group to fulfill the obligation required by the European Commission and to be able to sell its electricity business on the competitive retail market, as well as any of its activities closely related to it.

The only thing that will change for our customers who have a natural gas contract with E.ON Energiakereskedelmi Kft is that they will have this contract with E.ON Energiamegoldások Kft. If you have an existing contract with E.ON Energiakereskedelmi Kft, your contract will be transferred to E.ON Energiamegoldások Kft. after the spin-off by legal succession. There will be no change in the quality and the terms and conditions of service.

E.ON Energiakereskedelmi Kft., which will be sold, will continue to be responsible for the competitive retail power business. Your existing electricity contract and its terms and conditions will not change.
 

As of May 1, 2020, E.ON Energiakereskedelmi Kft., which will be sold, will continue to be responsible for the competitive retail power business.

The date of selling will be determined later.

Not directly on the competitive market. We will inform you about future options later.

E.ON Energiamegoldások Kft. is currently providing services only in the retail and wholesale natural gas business, the wholesale electricity business, as well as in energy solutions. 

We will inform you about future options later.

E.ON Energiamegoldások Kft. is currently providing services only in the retail and wholesale natural gas business, the wholesale electricity business, as well as in energy solutions.

Temporary restrictions (administration and billing)

In the topic ‘Change of Energy Supplier’, we noted that, as a result of the agreement made by E.ON and RWE on a far-reaching exchange of assets and participations, the E.ON Hungária Group is required to sell its electricity retail business in E.ON Energiakereskedelmi Kft.
 

The transaction will be preceded by the spin-off by merger of E.ON Energiakereskedelmi Kft, as a result of which, as of 1 May 2020, only the electricity retail business will remain with E.ON Energiakereskedelmi Kft.
 

This change requires that we implement the changes in the affected IT systems both for E.ON Energiakereskedelmi Kft and E.ON Energiamegoldások Kft.

There will be temporary restrictions especially in billing and administration at our Online Customer Service.

Due to the technical settings in the billing system, we will not issue competitive-market energy bills between May 1 and 17, 2020. Therefore, you will receive your bills for the April period in accordance with a schedule other than the usual one, probably one to two weeks later. Because of this, your April and May consumption bills may be due on two days close to each other, within 30 days.
 

Please make sure to pay your bills received during this period by the deadline in the correct order.

From May 1 to 17, 2020, we will be available to our customers with restricted administration. During this period, in addition to answering general questions about our competitive-market natural gas services, we will record requests for amending energy contracts (e.g. modification of annual contracted quantities, data clarification), which will be transferred back to our system probably after May 18.

For our competitive-market natural gas customers, the Online Customer Service and the mobile application will not be available between 22:00 on May 7, 2020 and 23:59 on May 17, 2020.

Yes, you will still be able to submit your meter reading at the Online Customer Service during the usual period (between May 1-5, 2020).

Due to the technical settings in the system, the last direct debit order will be initiated on behalf of E.ON Energiakereskedelmi Kft for the bills due by April 22, 2020. After system reset, the first collection will be initiated on May 26, 2020 on behalf of E.ON Energiamegoldások Kft for the bills due between April 23 and May 26, 2020 (if you have given a new authorization for direct debit to E.ON Energiamegoldások Kft at the bank that manages your account). If the direct debit order is not executed successfully, you can pay your outstanding debt by wire transfer.
 

For more useful information, please see the topic Settlement and Billing on direct debit payments.

Due to the technical settings in the billing system, we will not issue competitive-market natural gas bills between May 1 and 17, 2020. Therefore, you will receive your bills for the April period in accordance with a schedule other than the usual one, probably one to two weeks later. Because of this, your April and May consumption bills may be due on two days close to each other, within 30 days.
 

Please make sure to pay your bills received during this period by the deadline in the correct order.

Contract

No. As your natural gas contract will be transferred to the successor, E.ON Energiamegoldások Kft., the validity and terms and conditions of your contract will not change.

The validity and the terms and conditions of your contract will not change. Only the E.ON company that you have a contract with may change.

  • Competitive retail power business: no change, E.ON Energiakereskedelmi Kft. will remain your service provider.
  • Everything other than the competitive retail power business: there will be a change and your service provider will be E.ON Energiamegoldások Kft.
  • Universal power business: there will be a change and your service provider will be E.ON Áramszolgáltató Kft.
  • Until April 30, 2020: you can make a contract with E.ON Energiakereskedelmi Kft. (as of May 1, 2020, your contract will be transferred to the successor, E.ON Energiamegoldások Kft., and the validity and terms and conditions of your contract will not change).
  • As of May 1, 2020: you will be able to make a contract with E.ON Energiamegoldások Kft.

The terms and conditions of termination of your contract will remain the same. The change in energy supplier in itself is not a reason for termination.

It will not, as we will continue to do our best to serve our customers to the highest standard possible.

Your billing and administration credentials will not change and they will be shown in your bill in the same format.

Your currently effective contracts will remain valid. Therefore, neither the price, nor the contract terms and conditions will change.

Existing contracts will remain in full force, and neither the obligations, nor the warranty undertaken by E.ON will change.

When we send a contract to you, we always specify where the signed contracts should be returned and in what format.

Contact details, contact person

They will not change now and you will still be able to contact us through your regular customer service contact person or your own natural gas and/or product sales contact person.

As one of our key customers, we will continue to serve you in the usual way and to the highest standard. Your natural gas and/or product sales contact person will still be available.

E.ON website

No, you can continue to visit and use the eon.hu website.

Online customer service, application

No, our Online Customer Service will continue to operate smoothly and you will be able to access our online services using your existing login data..

→ eon.hu/uzletiugyintezes

Yes, you will be able to use the E.ON Customer Service application as usual.

Submission of meter readings

You will still be able to access our service by contacting the Online Customer Service and submit your meter readings during the designated period.

Final bill

The goal of the final bill is to make sure that the settlement of bills is as accurate as possible when the energy supplier changes.

Therefore, the distribution company may initiate a meter reading.

Depending on the technical possibilities of the natural gas distributors and the meters, the distributors issue either a monthly estimated bill or a final bill. Please consult your contact person!

We will send it to you in May. If at the time we contact you the final bill is not available yet, you will receive it in the next few days. This bill will still be issued by E.ON Energiakereskedelmi Kft.

Please call your dedicated contact person!

If there is overpayment in your May 2020 final bill, we will of course adjust it as usual.

Settlement and billing

The power and/or natural gas bills for the period up to April 30, 2020 will be issued to you by E.ON Energiakereskedelmi Kft.

Yes, as of May 1, 2020, E.ON Energiamegoldások Kft. will issue the bills to you for your natural gas consumption.

As of May 1, 2020, E.ON Energiakereskedelmi Kft. will continue to issue the bills to you for your electricity consumption.

In all cases, until April 30, 2020, you should use the bank account number of E.ON Energiakereskedelmi Kft. with reference to the number of the natural gas bill.

After May 1, 2020, please make sure to use the bank account number of E.ON Energiamegoldások Kft. with reference to the number of the natural gas bill when transferring the amount shown in the bills. Your payments will be monitored, as usual, and we will contact you in case of a mistaken transfer.

No. If you settle your bills by check, please keep using the checks sent to you.

Yes. After May 1, 2020, please make sure to use the new bank account number with reference to the number of the natural gas bill when transferring the amount shown in the bills.

In the case of a standing order, the order must be modified at the bank or through the online banking platform. When making a single transfer, you will need to provide the new bank account number for the relevant transfer.

Yes, if you pay your natural gas bills by direct debit, you must grant a new authorization for direct debit to E.ON Energiamegoldások Kft. at the bank that manages your account, which should be effective as of May 1, 2020.

We will soon inform our customers in a separate letter on what to do, and your dedicated contact person will also contact you.

If the bill to be paid is due on April 30, 2020 and the direct debit order is executed successfully, the bill will be settled.

If it is not successful, the order cannot be resubmitted. In this case, you can pay your outstanding debt by wire transfer.

Yes, if your bill is not settled by the effective date (April 30, 2020), from May 1, 2020, it will be recorded by E.ON Energiamegoldások Kft. and you will need to pay the outstanding debt to E.ON Energiamegoldások Kft.

No, it cannot happen because you must grant a new authorization for direct debit to E.ON Energiamegoldások Kft. at the bank that manages your account. Until this happens, the new company will not be able to clear your debt by direct debit. 

We will soon inform you in a separate letter on what to do, and your dedicated contact person will also contact you.

Our e-billing service continues to work smoothly. Please follow the information sent to you when paying your bills. 

Payment in instalments, debts, payment notice

If your debt is not settled by the effective date (April 30, 2020), from May 1, 2020, it will be recorded by E.ON Energiamegoldások Kft and you will need to pay the outstanding debt to E.ON Energiamegoldások Kft.

Since the instalment payment agreement will be transferred to E.ON Energiamegoldások Kft. by legal succession, its terms and conditions, the amounts payable and the payment deadlines will remain unchanged.

In all cases, until April 30, 2020, you should use the bank account number of E.ON Energiakereskedelmi Kft. with reference to the number of the natural gas bill.

After May 1, 2020, please make sure to use the bank account number of E.ON Energiamegoldások Kft. with reference to the number of the natural gas bill when transferring the amount shown in the bills.

Your payments will be monitored for a short temporary period. However, we may send you a payment reminder for a bill that you have already paid; in this case, please let us know through our regular channels.