E.ON Energiamegoldások Kft.

Answers to questions that may be raised by customers regarding the change of energy supplier

 
 
 

E.ON Gáz Plusz natural gas residential customers on the competitive market

 
 
 
 
 
 

Change of energy supplier

In 2018, the German E.ON and the RWE Group made an agreement on a far-reaching exchange of assets and participations. For Hungary, this means that through this transaction, the E.ON Hungária Group has become a sole owner of the ELMŰ-ÉMÁSZ Group.

The European Commission approved the transaction and the German E.ON undertook commitments that affect E.ON’s business in Hungary as well. Based on this, the European Commission required the E.ON Hungária Group to sell its power business on the competitive retail market, as well as any of its activities closely related to it.

Accordingly, as of May 1, 2020, E.ON Energiamegoldások Kft. will be providing our services in the wholesale and retail natural gas and the wholesale electricity businesses, in addition to providing energy solutions. E.ON Áramszolgáltató Kft. will be serving our customers in the universal power business and will be providing monthly insurance services, E.ON Energiakereskedelmi Kft., which will be sold, will continue to provide services in the competitive retail power business.

The above changes will be implemented by E.ON through a legal transaction (spin-off) that will ensure uninterrupted supply for the affected users by a legal successor.

The change was necessary in order for the E.ON Hungária Group to fulfill the obligation required by the European Commission and to be able to sell its electricity business on the competitive retail market, as well as any of its activities closely related to it.

The only thing that will change for our customers who have a natural gas contract with E.ON Energiakereskedelmi Kft is that they will have this contract with E.ON Energiamegoldások Kft. If you have an existing contract with E.ON Energiakereskedelmi Kft, your contract will be transferred to E.ON Energiamegoldások Kft. after the spin-off by legal succession. There will be no change in the quality and the terms and conditions of service.

E.ON Energiakereskedelmi Kft., which will be sold, will continue to be responsible for the competitive retail power business. Your existing electricity contract and its terms and conditions will not change.

As of May 1, 2020, E.ON Energiakereskedelmi Kft., which will be sold, will continue to be responsible for the competitive retail power business.

Temporary restrictions (administration and billing)

In the topic ‘Change of Energy Supplier’, we noted that, as a result of the agreement made by E.ON and RWE on a far-reaching exchange of assets and participations, the E.ON Hungária Group is required to sell its electricity retail business in E.ON Energiakereskedelmi Kft.

These changes will be implemented by E.ON through a legal transaction (spin-off) by May 1, 2020 that will ensure uninterrupted supply for the affected users by a legal successor.
 

This change requires that we implement the changes in the affected IT systems both for E.ON Energiakereskedelmi Kft and E.ON Energiamegoldások Kft.

There will be temporary restrictions especially in billing and administration at our Online Customer Service.

Due to the technical settings in the billing system, we will not issue competitive-market energy bills between May 1 and 17, 2020. Therefore, you will receive your bills for the April period in accordance with a schedule other than the usual one, probably one to two weeks later. Because of this, your April and May consumption bills may be due on two days close to each other, within 30 days.
 

Please make sure to pay your bills received during this period by the deadline in the correct order.

From May 1 to May 17, 2020, we will be available to our customers with restricted administration. During this period, in addition to answering general questions about our competitive-market natural gas services, we will record requests for amending energy contracts (e.g. modification of annual contracted quantities, data clarification), which will be transferred back to our system probably after May 18.

For our competitive-market natural gas customers, the Online Customer Service and the mobile application will not be available between 22:00 on May 7, 2020 and 23:59 on May 17, 2020.

Yes, you will still be able to submit your meter reading at the Online Customer Service during the usual period (between May 1-5, 2020).

Due to the technical settings in the system, the last direct debit order will be initiated on behalf of E.ON Energiakereskedelmi Kft for the bills due by April 22, 2020.
 

The first collection will be initiated on May 26, 2020 on behalf of E.ON Energiamegoldások Kft for the bills due between April 23 and May 26, 2020 (if you have given a new authorization for direct debit to E.ON Energiamegoldások Kft at the bank that manages your account). 
 

If the direct debit order is not executed successfully, you can pay your outstanding debt by wire transfer.
 

For more useful information, please see the topic Settlement and Billing on direct debit payments.

Due to the technical settings in the billing system, we will not issue competitive-market natural gas bills between May 1 and 17, 2020. Therefore, you will receive your bills for the April period in accordance with a schedule other than the usual one, probably one to two weeks later. Because of this, your April and May consumption bills may be due on two days close to each other, within 30 days.
 

Please make sure to pay your bills received during this period by the deadline in the correct order.

Contract

No. As your natural gas contract will be transferred to the successor, E.ON Energiamegoldások Kft., the validity and terms and conditions of your contract will not change.

The validity and the terms and conditions of your contract will not change. Only the E.ON company that you have a contract with may change.

  • Regarding your E.ON Gáz Plusz natural gas contract: there will be a change, and your supplier will be EON Energiamegoldások Kft.
  • Universal power business: your service provider will be E.ON Áramszolgáltató Kft.
  • Until April 30, 2020: you can make a contract with E.ON Energiakereskedelmi Kft (as of May 1, 2020, your contract will be transferred to the successor, E.ON Energiamegoldások Kft, and the validity and terms and conditions of your contract will not change).
  • As of May 1, 2020: you will be able to make a contract with E.ON Energiamegoldások Kft.

The change in energy supplier will not affect the terms and conditions of terminating your contract, so you will not need to terminate it or enter into a new contract.

It will not, as we will continue to do our best to serve our customers to the highest standard possible. 

Your billing and administration credentials will not change and they will be shown in your bill in the same format.

Your currently effective contracts will remain valid. Therefore, neither the price, nor the contract terms and conditions will change.

Existing contracts will remain in full force, and neither the obligations, nor the warranty undertaken by E.ON will change.

When we send a contract to you, we always specify where the signed contracts should be returned and in what format.

Contact details, contact person

No, they will not. You will be able to contact us using the regular customer service contact details. 

E.ON Gáz Plusz website

No, you can continue to visit and use the www.eongazplusz.hu website.

Online customer service, application

No, our Online Customer Service will continue to operate smoothly and you will be able to access our online services using your existing login data.

Yes, you will be able to use the E.ON Customer Service application as usual.

Submission of meter readings

You will still be able to access our service by contacting the Online Customer Service and submit your meter readings during the designated period.

Final bill

The goal of the final bill is to make sure that the settlement of bills is as accurate as possible when the energy supplier changes.

Therefore, the distribution company may initiate a meter reading.

We will send it to you in May. If at the time we contact you the final bill is not available yet, you will receive it in the next few days. This bill will still be issued by E.ON Energiakereskedelmi Kft.

The goal of the final bill is to make sure that the settlement of bills is as accurate as possible when the energy supplier changes.

Therefore, the distribution company may initiate a meter reading.

If the amount in your final bill is higher than the usual or expected amount of your estimated bills, and you have difficulty in paying this amount, please contact one of our colleagues at Customer Service.

Please contact one of our colleagues at Customer service, as usual. 

If there is overpayment in your May 2020 final bill, we will of course adjust it as usual. 

Settlement and billing

The bills for the period up to April 30, 2020 will be sent to you by E.ON Energiakereskedelmi Kft. 

Yes, as of May 1, 2020, E.ON Energiamegoldások Kft will issue the bills to you for your natural gas consumption. 

In all cases, until April 30, 2020, you should use the bank account number of E.ON Energiakereskedelmi Kft. with reference to the number of the natural gas bill. 

After May 1, 2020, please make sure to use the bank account number of E.ON Energiamegoldások Kft. with reference to the number of the natural gas bill when transferring the amount shown in the bills.

Your payments will be monitored, as usual, and we will contact you in case of a mistaken transfer.

No. If you settle your bills by check, please keep using the checks sent to you.

Yes. After May 1, 2020, please make sure to use the new bank account number with reference to the number of the natural gas bill when transferring the amount shown in the bills.

In the case of a standing order, the order must be modified at the bank or through the online banking platform. 

When making a single transfer, you will need to provide the new bank account number.

Yes, if you pay your natural gas bills by direct debit, you must grant a new authorization for direct debit to E.ON Energiamegoldások Kft at the bank that manages your account, which should be effective as of May 1, 2020.

We will soon inform our customers in a separate letter on what to do. 

You can download the Direct Debit Authorization Form from www.eon.hu/importantchanges, or you can find it on the usual contact page at www.eongazplusz.hu among the downloadable forms. Also, we will send/have sent you a letter by mail, and if you pay by direct debit, you can find the necessary form attached to this letter.

If the bill to be paid is due on April 30, 2020 and the direct debit order is executed successfully, the bill will be settled. If it is not successful, the order cannot be resubmitted. In this case, you can pay your outstanding debt by wire transfer or by check.

Yes, if your bill is not settled by the effective date (April 30, 2020), from May 1, 2020, it will be recorded by E.ON Energiamegoldások Kft. and you will need to pay the outstanding debt to E.ON Energiamegoldások Kft.

No, it cannot happen because you must grant a new authorization for direct debit to E.ON Energiamegoldások Kft at the bank that manages your account. Until this happens, the new company will not be able to clear your debt by direct debit. 

We will soon inform/have already informed you in a separate letter on what to do.

Our e-billing service continues to work smoothly. Please follow the information sent to you when paying your bills. 

Payment in instalments, debts, payment notice

If your debt is not settled by the effective date (April 30, 2020), from May 1, 2020, it will be recorded by E.ON Energiamegoldások Kft and you will need to pay the outstanding debt to E.ON Energiamegoldások Kft.

Since the instalment payment agreement will be transferred to E.ON Energiamegoldások Kft. by legal succession, its terms and conditions, the amounts payable and the payment deadlines will remain unchanged.

In all cases, until April 30, 2020, you should use the bank account number of E.ON Energiakereskedelmi Kft. with reference to the number of the natural gas bill.

After May 1, 2020, please make sure to use the bank account number of E.ON Energiamegoldások Kft. with reference to the number of the natural gas bill when transferring the amount shown in the bills.

Your payments will be monitored for a short temporary period. However, we may send you a payment reminder for a bill that you have already paid; in this case, please let us know through our regular channels.

OtthonAngyal Partner service related to E.ON Gáz Plusz contracts

No. As your contract will be transferred to the successor, E.ON Energiamegoldások Kft., the validity and terms and conditions of your contract will not change. You will not have to do anything.

No, neither the contract terms and conditions – including the services and collateral provided – nor the price will change. Service will be continuous and uninterrupted in the future as well. 

No, every component of you contract, including the IDs, will remain unchanged.

No, the contact details related to the service will be the same, and you will be able to submit your claim for damage to the usual contacts.