E.ON Áramszolgáltató Kft.

Answers to questions that may be raised by customers regarding the change of energy supplier

 
 
 

Universal service customers

 
 
 
 
 
 

Change of energy supplier

In 2018, the German E.ON and the RWE Group made an agreement on a far-reaching exchange of assets and participations. For Hungary, this means that through this transaction, the E.ON Hungária Group has become a sole owner of the ELMŰ-ÉMÁSZ Group.

The European Commission approved the transaction and the German E.ON undertook commitments that affect E.ON’s business in Hungary as well. Based on this, the European Commission required the E.ON Hungária Group to sell its power business on the competitive retail market, as well as any of its activities closely related to it.

Accordingly, as of May 1, 2020, E.ON Energiamegoldások Kft. will be providing our services in the wholesale and retail natural gas and the wholesale electricity businesses, in addition to providing energy solutions. E.ON Áramszolgáltató Kft. will be serving our customers in the universal power business and will be providing monthly insurance services. E.ON Energiakereskedelmi Kft., which will be sold, will continue to provide services in the competitive retail power business.

The above changes will be implemented by E.ON through a legal transaction (spin-off) that will ensure uninterrupted supply for the affected users by a legal successor.

The change was necessary in order for the E.ON Hungária Group to fulfill the obligation required by the European Commission and to be able to sell its electricity business on the competitive retail market, as well as any of its activities closely related to it.

The only thing that will change for our customers who are supplied with power under universal service and (also) have a monthly insurance contract is that they will have their contracts with E.ON Áramszolgáltató Kft. As your contract will be transferred to the successor, E.ON Áramszolgáltató Kft., the validity, quality and terms and conditions of your contract will not change.

As of May 1, 2020, E.ON Energiakereskedelmi Kft., which will be sold, will continue to be responsible for the competitive retail power business.

The date of selling will be determined later.

Electricity contract

No. As your universal service contract will be transferred to the successor, E.ON Áramszolgáltató Kft., the validity and terms and conditions of your contract will not change.

The validity and the terms and conditions of your contract will not change. Only the E.ON company that you have a contract with may change.

  • For universal power service: your service provider will be E.ON Áramszolgáltató Kft.
  • For E.ON Otthonangyal, E.ON Otthonangyal Csepp, E.ON Otthonangyal Partner, E.ON ÉletEnergia insurance contracts: your service provider will be E.ON Áramszolgáltató Kft.
  • For competitive-market retail power supply: no change. E.ON Energiakereskedelmi Kft will remain the service provider.
  • For natural gas service, E.ON GázPlusz, E.ON SolarHome, E.ON Komfort products: E.ON Energiamegoldások Kft. will be the service provider.

You do not need to terminate your universal power service contract because of the change in energy supplier, and the terms and conditions of termination will remain unchanged.

It will not, as we will continue to do our best to serve our customers to the highest standard possible. 

Your billing and administration credentials will not change and they will be shown in your bill in the same format.

Your currently effective contract will remain valid. Therefore, neither the price, nor the contract terms and conditions will change.

Information about E.ON Otthonangyal, E.ON Otthonangyal Csepp, E.ON Otthonangyal Partner, E.ON Életenergia contracts

No. As your contract will be transferred to the successor, E.ON Áramszolgáltató Kft., the validity and terms and conditions of your contract will not change. You will not have to do anything.

No, neither the contract terms and conditions – including the services and collateral provided – nor the price will change. Service will be continuous and uninterrupted in the future as well.

No, every component of you contract, including the IDs, will remain unchanged.

No, the contact details related to the service will be the same, and you will be able to submit your claim for damage to the usual contacts.

Contact details

No, they will not change. You will still be able to find us at our usual customer service contacts for power service issues: you can find our regular, unchanged phone number, email and postal address in your bill.

In addition, the contact information for error reporting and meter reading recording will remain the same.

No, they will not.

E.ON website

No, you can continue to visit and use the eon.hu website.

Online customer service, application

No, our Online Customer Service will continue to operate smoothly and you will be able to access our online services using your existing login data at eon.hu/ugyintezes.

You will find your data related to electricity supply and your previous bills at our Online Customer Service.

Yes, you will be able to use the E.ON Customer Service application as before.

Submission of meter readings

No, you will be able to record your meter readings during the regular period via SMS, at our Online Customer Service or at our Call Center.

No, you will not, because your previous consumption data will also be transferred to the legal successor. Therefore, we will not need a closing meter reading.

Information for our customers paying by direct debit / check

The electricity bills for the period up to April 30, 2020 will be issued by E.ON Energiakereskedelmi Kft., while after May 1, 2020 by E.ON Áramszolgáltató Kft.

No, there will be no change, and your authorization for direct debit will continue to be valid. You will not need to do anything.

No, it cannot happen. Until April 30, 2020, E.ON Energiakereskedelmi Kft., while after May 1, 2020, E.ON Áramszolgáltató Kft. will be authorized for direct debit.

No. If you settle your bills by check, please keep using the checks sent to you.

No, there will be no changes. You will receive the monthly estimated bills in the same period every month.

No, there will be no change. Please settle your bills by the deadline shown in them.

Our bills will be issued in the usual way, as before, so we can send you one single or several monthly estimated bills at a time.

Yes. Please pay the bills sent in advance by the deadline shown on them, even if it is after May 1.

Please always settle your bills by the deadline shown in them. Otherwise you will accumulate unpaid bills and receive a payment notice.

No, the deadline of annual settlement of accounts will not change.

No, the distributor will not read the meters because of the change, and you will not need to submit your meter reading only because of this.

Until April 30, 2020, E.ON Energiakereskedelmi Kft., while after May 1, 2020, E.ON Áramszolgáltató Kft. must be authorized for direct debit. Our direct debit codes will be the same.

If your payment method is payment by check, but you want to pay by wire transfer in a particular case, you can do this using the bank account number shown in you bill, regardless of the date of transfer, even after May 1. 

Information for our customers paying by wire transfer / direct debit

The electricity bills for the period up to April 30, 2020 will be issued by E.ON Energiakereskedelmi Kft., while after May 1, 2020 by E.ON Áramszolgáltató Kft.

Yes, due to the changes occurring as of May 1, 2020, you will need to modify your previous debit authorization letter to E.ON Áramszolgáltató Kft. at the bank that manages your account and grant the authorization to its bank account number by distribution area. 

The above bank account numbers related to direct debit collection will remain the same, but as of May 1, E.ON Áramszolgáltató Kft. will be entitled to direct debit instead of E.ON Energiakereskedelmi Kft.

Please note that the authorization period must start on May 1, 2020 and that the authorization previously granted to E.ON Energiakereskedelmi Kft. must remain valid until April 30, 2020.

Yes, as of May 1, 2020, our bank account numbers will change.

After May 1, 2020, please make sure to use the new bank account number with reference to the number of the bill when transferring the amount shown in the bills, regardless of whether you are paying a bill received before or after May 1. You will find our new bank account number in our bills sent in May.

In the case of a standing order, please modify your order at your bank or through the online banking platform. For individual transfers, please enter our new bank account number after May 1.

You can also find which distribution area you are buying energy from in your bill at the top of page 3, where the details of the bill are shown.

Please pay particular attention to the day you make the transfer:

  • Up to April 30, you must make the payment to the bank account number of E.ON Energiakereskedelmi Kft., which is shown in the relevant bill.
  • As of May 1, you must make the transfer to the new bank account number belonging to the relevant distribution area of E.ON Áramszolgáltató Kft., even if you are paying a previous bill, that is, in every case, regardless of the payment deadline of the bill to be paid and bank account number shown on it.

After May 1, 2020, please make sure to use the bank account number of E.ON Áramszolgáltató Kft. with reference to the number of the bill when transferring the amount shown in it.

E.ON Energiakereskedelmi Kft.'s bank accounts for payment by wire transfer will be closed on April 30, 2020. If you make a wire transfer to these bank accounts after May 1, 2020, your transfer will be unsuccessful and will not be completed.

In all cases, until April 30, 2020, you should use the bank account number of E.ON Energiakereskedelmi Kft. with reference to the number of the electricity bill. 

Yes, for our customers paying by wire transfer. Due to technical adjustments to our billing system, we will not send you an estimated bill in April, so you may receive your April bill in May.

As of May, our billing will continue as usual and we may send you one single or more monthly estimated bills.

There will be no change in sending bills to our customers who pay by direct debit (letter of authorization for collection).

No, there will be no change. Please settle your bills by the deadline shown in them. Please make sure to pay your bills received in May in the correct order.

Our bills will be issued in the usual way, as before, so we can send you one single or several monthly estimated bills at a time.

Please always settle your bills by the deadline shown in them. Otherwise you will accumulate unpaid bills and receive a payment notice.

No, the deadline of annual settlement of accounts will not change.

If your accounts are settled annually in May and you receive a final bill, the due date for this and the April estimated bill sent in early May may become due in the same month. If you have difficulty in paying these bills, please contact our Customer Service.

No, the distributor will not read the meters because of the change, and you will not need to submit your meter reading only because of this.

Digital payment

No, our electronic service (e-billing, xml billing) will continue to work smoothly. 

No, you will still be able to access and pay your bills through Díjnet.

No, it will not change.

Payment, outstanding debts, payment notice

Please continue to pay the amount requested in the payment notice, but please be aware that if you pay by wire transfer, you should make it to the new bank account number after May 1.

If your debt is not settled by April 30, 2020, from May 1, 2020, it will be recorded by E.ON Áramszolgáltató Kft. and you will need to settle the outstanding debt to E.ON Áramszolgáltató Kft.

Since the instalment payment agreement will be transferred to E.ON Áramszolgáltató Kft. by legal succession, its terms and conditions, the amounts payable and the payment deadlines will remain unchanged.

In all cases, until April 30, 2020, you should use the bank account number of E.ON Energiakereskedelmi Kft. for paying the instalments with reference to the number of the bill.

As of May 1, 2020, please make the transfer to the new bank account number of E.ON Áramszolgáltató Kft.

If you have been paying the instalments by check, you can continue to pay the bills using the checks you receive. There will be no change for payment by check.

After May 1, 2020, please make sure to use the bank account number of E.ON Áramszolgáltató Kft. with reference to the number of the bill when transferring the amount shown in it.

E.ON Energiakereskedelmi Kft.'s bank accounts for payment by wire transfer will be closed on April 30, 2020. If you make a wire transfer to these bank accounts after May 1, 2020, your transfer will be unsuccessful and will not be completed.

Miscellaneous

No, you do not need to anything. You can recharge your prepaid meter and pay your bills with your existing Komfort card as usual.

No, you do not need to anything. You can continue to buy top-up codes as usual at the same places. 

No, your home maintenance allowance will not be affected by the change of company.

No, your status as a vulnerable consumer will not be affected by the change of company.