Steps of charging via the App:

Check if the status indicator is green at the charging point selected for charging
If the indicator above the charging cable is red or not on, please contact our Customer Service at the phone number shown below: +36 80 / 200 879
Connect your own cable
Connect your own cable or the cable provided at the charging station to your car, which is parked properly with its engine off.
Launch the App
Launch the App and choose the right charging column based on its number and its charging point based on its unique ID.
Indicate to the next user in the App
Indicate to the next user in the App how long you will probably be using the selected charging point.
Start the charging session
Start the charging session at the selected charging point via the App.
Do not remove the charging cable from the charging equipment during charging
The green indicator above the charging cable will switch to blue, showing that charging is in progress. During charging, the indicator will be continuously on in blue and the charging cable is locked by the charging equipment.  Do not remove the charging cable from the charging equipment during charging!
Monitor the charging time and the energy delivered by the charger
In the App, you can monitor the charging time and the energy delivered by the charger. The charging session can be stopped by pushing the “Stop” button in the App.
Remove the charging cable from the vehicle
After the charging session is completed, remove the charging cable from the vehicle. If the charging cable is an accessory provided for the charger, put it back in its slot. If you have used your own cable, do not forget to put it back in your car.
Please leave the parking space
Please leave the parking space to make it available for other electric cars.
 
 
 
 
 
 

Frequently Asked Questions

Application Usage Questions

There are two possibilities:

  • Your registration has not yet been completed: You received an email during registration, click on the link in it and choose a unique password. The registration will be considered final after the password selection.
  • If you are a regular App user: use the password reminder function

Please check your spam folder. If you cannot find the message in it, use the password reminder function. If the problem persists, please contact our Customer Service at +36 80 / 200 879

You can also see the chargers of other service providers, but we can provide precise information only for chargers operated by E.ON, and you can start a charging session via the App only for E.ON chargers.

Type and number of charging points, free charging points, precise address, price and route plan.

Yes, you can. For this, use the filter settings in the App and the search function in the top right corner.

In “Charging History” on your Profile page. 

This means that the charger you have chosen is currently being used by another user and this charging session will probably be completed by the time shown on the screen. The information provided by the user is only indicative.

Yes, you can book available chargers in advance operated by E.ON, and you will have 30 minutes from the time of booking to get to the charging point you have chosen.

You can only book a charger if it is available.

If a user does not start a charging session at a booked charger for 3 times, he or she will lose the right of booking for 1 month.

Please check your filters. If you still cannot see the charger, call Customer Service.

“Municipal chargers” can be used in the usual way without the App. Therefore, they cannot be booked.

If it is a “Municipal charger”, it should be used in the usual way and not via the App. You can find the text “Municipal charger” on the top side of the charger above the E.ON logo and on the data sheet of the charging point in the App.

You will find information about this in the application by clicking on the charging point concerned.

  • If the charger can be operated via the App, you will see the booking and charging options in the data sheet of the charger.
  • If the charger cannot be operated via the App, you will not see the booking and charging options. Instead, you will see “Municipal charger”.

When you arrive at the charger, you can see (above the E.ON logo) how it can be operated.

  • Municipal charger: the App is not needed for charging
  • drivE.ON charger: the App is needed for charging
 
 
 

Charger Usage Questions

In AC charging, the system automatically locks the charging cable and releases it when the charging session is completed. The LED lights above the cable plug do not always switch to green from blue immediately when the lock is released. When the lock is released, you can hear a characteristic engine sound from the charging cable. Please always wait for this sound, because if you apply force to remove the cable, the charger can break down or the charging cable may get stuck in your car.

Please call our Customer Service at +36 80 / 200 879. To identify the charger, you will need to give us the number of the charging column and charging point, which you can find on the charger.

Please call our Customer Service at +36 80 / 200 879!

Instead of previous manual charging, the charger can only be operated via the App. Please download the drivE.ON App and register.

Please call E.ON’s E-mobility Customer Service at +36 80 / 200 879

green – the charging point is free or has been booked via the App

red – error at the charging point

blue – charging session in progress

Please call our Customer Service at +36 80 / 200 879

Currently you do not need to pay for charging at charging points operated by E.ON.

Restart charging. If you see an error message, please call our Customer Service at +36 80 / 200 879

The cable is provided only for DC charging. For AC chargers, you should use your own cable.